HexClad Privacy Policy – HexClad Cookware

HexClad Privacy Policy

 One Source to Market, LLC, d/b/a HexClad (hereinafter referred to as “HexClad,” “us,” “we,” “our,” or “Company”) created this Privacy Policy to apply to information collected through this website (https://hexclad.com) and all digital assets contained, or offered therein (“Website”), our mobile messaging program (“Messaging Program”) and through any offline activities (collectively, our “Services”), except as described below.  This Privacy Policy describes, among other things, the types of information we collect from users when you use our Services, how we use it, and how you can access your information.

This Privacy Policy is integrated into our Terms of Service (“Terms of Service”). 

By using the Services and providing us with your Information (defined below), you acknowledge and agree to the practices described in this Privacy Policy and Terms of Service referenced above and to the updates to these policies posted here from time to time.   

This Privacy Policy does not apply to information collected by or provided in connection with an individual’s application for employment, current or former employment, or independent contractor arrangement with HexClad. 

 If you are coming to our Services from the European Union (EU), European Economic Area (EEA), United Kingdom, Australia, Canada, or Japan and would like to know more about how we collect, use, and process your Information, please see the privacy policy for your country/region on the relevant HexClad website.


We may collect the following categories of information about you which are described in more detail below: (A) information you provide to us, (B) information we may automatically collect, and (D) information we may receive from third parties.  To the extent that this information includes “Personal Information” or “Personal Data” as defined under the appliable law, this information is referred to collectively as “Information.”  Specifically, Information includes any information relating to an identified or identifiable natural person, who could be identified either directly or indirectly by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one (1) or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

A.    Information You Provide to Us

In using our Services, you may provide us with Information, including, without limitation:

  • Individual identifiers such as name, username, and company name;
  • Contact information such as mailing address, phone number, and email address;
  • Commercial information such as products or services purchased, obtained, or considered;
  • Geolocation data, such as your approximate physical location;
  • Communications with us, preferences, and other Information you provide to us such as any messages, (including via online chat feature or Messaging Program), opinions, and feedback that you provide to us, your user preferences (such as in receiving updates or marketing information), and other Information that you share with us when you contact us directly (such as for customer support services); and
  • Additional Information as otherwise described to you at the point of collection or pursuant to your consent.

Sensitive Information.  We may need to collect or process Information that is deemed “sensitive information” or “sensitive data” under certain laws.  We may process the following categories of sensitive information when you use our Services:

  • Authentication data such as account personal information and log in credentials, including unique identifiers such as username, account number, and password; and
  • Payment Information including debit or credit card information in combination with any required security or access code collected for purpose of processing payment for our products or Services.

When required by applicable law, HexClad will collect consent prior to processing certain categories of sensitive Information.

B.     Information We May Automatically Collect About You

Our Services may automatically collect the following categories of usage and technical Information about you.  This Information is used by HexClad for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the Services.  This Information may include:

  • IP address, which is the number associated with the service through which you access the Internet, like your ISP (internet service provider);
  • Date and time of your visit or use of our Services;
  • Domain server from which you are using our Services;
  • Type of computer, web browsers, search engine used, operating system, or platform you use;
  • Data identifying the web pages you visited prior to and after visiting our Website or use of our Services;
  • Your movement and activity within the Website, which is aggregated with other Information;
  • Mobile device Information, including the type of device you use, operating system version, and the device identifier (or “UDID”); and
  • Communications metadata when you use our Messaging Program, such as the time/date a message was sent or received.

C.    Cookies & Technologies Used to Collect Information About You

We and/or certain service providers operating on our behalf may collect information about your activity, or activity on devices associated with you over time, on our sites and applications, and across non-affiliated websites or online applications.  We may collect this Information by using certain technologies, such as cookies, web beacons, pixels, software developer kits, third party libraries, and other similar technologies.  Third party service providers, advertisers, and/or partners may also view, edit, or set their own cookies or place web beacons.  

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer.  You may refuse to accept browser cookies by activating the appropriate setting on your browser.  However, if you select this setting, you may be unable to access certain parts of our Services.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. 
  • Web Beacons. Website pages may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).  We also use these technical methods to analyze the traffic patterns, such as the frequency with which our users visit various parts of the Services.  These technical methods may involve the transmission of Information either directly to us or to a third party authorized by us to collect Information on our behalf.  Our Services use retargeting pixels from Google, Facebook, and other ad networks.  We also use web beacons in HTML emails that we send to determine whether the recipients have opened those emails and/or clicked on links in those emails.
  • Analytics and Fraud Detection. Analytics are tools we may use, such as Google Analytics, to help provide us with information about traffic to our Website and use of our Services, which Google may share with other services and websites who use the collected data to contextualize and personalize the ads of its own advertising network.  We may also use reCAPTCHA, a tool which utilizes advanced risk analysis techniques to distinguish humans and bots in order to help us protect our Websites from fraud, spam, and abuse.  You can view Google’s Privacy Practices here: Privacy Policy – Privacy & Terms – Google.

Our use of online tracking technologies may be considered a “sale” or “sharing” under certain laws.  To the extent that disclosing information to these online tracking technologies is deemed to be a “sale” or “sharing” under certain laws, you can opt out of these online tracking technologies by submitting a request on our Your Privacy Choices page.  Please note that some of the features of our Website may not be available to you as a result of these choices.




D.    Information We May Receive from Third Parties

We may collect additional Information about you from third party websites, social media platforms, and/or sources providing publicly available information (e.g., from the U.S. postal service) to help us provide services to you, help prevent fraud, and for marketing and advertising purposes.  We may also receive Information about you from another individual through our Refer a Friend Program.

This Privacy Policy only applies to Information collected by our Services.  We are not responsible for the privacy and security practices of those other websites or Social Media Platforms or the Information they may collect (which may include IP address).  You should contact such third parties directly to determine their respective privacy policies.  Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, Social Media Platform, and/or content.


A.    Use and Purpose of Processing Your Information

We use and process your Information for things that may include, but are not limited to, the following:

  • To provide you with the Services and Information you request;
  • To respond to your inquiries and questions and provide customer service;
  • For general or targeted marketing and advertising purposes, including sending you promotional material or special offers on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties, via email, text messages, or other means of communications, such as administrative e-mails, promotional e-mails, promotional text messages, answers to your questions, and updates about the Services, provided that you have not already opted-out of receiving such communications;
  • To fulfill contracts we have with you;
  • To maintain, improve, customize, or administer the Services, including our Messaging Program, perform business analyses, or other internal purposes to improve the quality of our business, the Services, resolve technical problems, improve security, or develop other products and services or customize and personalize your experience;
  • To comply with our Terms of Service;
  • Analytics for business purposes and business intelligence;
  • To comply with any applicable laws and regulations and respond to lawful requests; and/or
  • For any other purposes disclosed to you at the time we collect your Information and/or pursuant to your consent.

We may also use Information that has been de-identified and/or aggregated for purposes not otherwise listed above.

B.     Disclosing Your Information

We may disclose your Information as set forth in the Privacy Policy and in the following circumstances:

  • Third Party Service Providers.  We may disclose your Information to third party service providers that perform certain functions or services on our behalf (such as to host the Services, manage databases, perform analyses, process credit card payments, provide customer service, or send communications for us). These third party service providers are authorized to use your Information only as necessary to provide these services to us.  In some instances, we may aggregate Information we collect so third parties do not have access to your identifiable Information to identify you individually. 
  • Disclosure of Information for Legal and Administrative Reasons.  We may disclose your Information without notice: (i) when required by law or to comply with a court order, subpoena, search warrant, or other legal process; (ii) to cooperate or undertake an internal or external investigation or audit; (iii) to comply with legal, regulatory, or administrative requirements of governmental authorities (including, without limitation, requests from the governmental agency authorities to view your Information); (iv) to protect and defend the rights, property, or safety of us, our subsidiaries and affiliates, and any of their officers, directors, employees, attorneys, agents, contractors, and partners, and the Website Service users; (v) to enforce or apply our Terms of Service; and (vi) to verify the identity of the user of our Services.
  • Business Transfers. Your Information may be transferred, sold, or otherwise conveyed (“Conveyed”) to a third party where we: (i) merge with or are acquired by another business entity; (ii) sell all or substantially all of our assets; (iii) are adjudicated bankrupt; or (iv) are liquidated or otherwise reorganize. 
  • Information Shared with our Subsidiaries and Affiliates. We may share your Information with our subsidiaries and affiliates.
  • De-Identified or Aggregated Data. We may share your Information on an aggregated basis for any purpose in which your specific Information is blinded, masked, or otherwise not identifiable. 
  • With Your Consent. We may disclose Information consistent with this Privacy Policy with your

C.    Sale and Sharing of Your Information

For purposes of this Privacy Policy, “sell,” “sold,” or “sale” means the disclosure of Information for monetary or other valuable consideration but does not include, for example, the transfer of Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.  “Sharing” means disclosing or making available Information to a third party for purposes of cross-context behavioral or targeted advertising.  While we do not disclose information to third parties in exchange for monetary compensation, we disclose identifiers and Internet and network activity information to third party advertising networks and analytics providers for purposes of marketing and advertising, and to improve and measure our ad campaigns.  Such disclosures may be considered “sale” or “sharing” of Information under applicable laws.  We do not sell or share sensitive Information, nor do we sell or share Information about individuals we know are under the age of sixteen (16).

D.  Use and Disclosure of Sensitive Information

We do not collect, use, or disclose sensitive Information beyond the purposes authorized by the applicable law.  Accordingly, we only use and disclose sensitive Information as reasonably necessary and proportionate:  (i) to perform our Services requested by you; (ii) to help ensure security and integrity, including to prevent, detect, and investigate security incidents; (iii) to detect, prevent and respond to malicious, fraudulent, deceptive, or illegal conduct; (iv) to verify or maintain the quality and safety of our Services; (v) for compliance with our legal obligations; (vi) with our service providers who perform Services on our behalf; and (vii) for purposes other than inferring characteristics about you.



Our Services may contain links to other websites or services that are not owned or controlled by us, including links to Social Media Platforms such as Facebook, Instagram, or YouTube, or may redirect you off our Website away from our Services. 

This Privacy Policy only applies to Information collected by our Services.  We are not responsible for the privacy and security practices of those other websites or Social Media Platforms or the Information they may collect (which may include IP address).  You should contact such third parties directly to determine their respective privacy policies.  Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, Social Media Platform, and/or content.



We use commercially reasonable and appropriate administrative, physical, and technical security measures to provide our Services and safeguard your information.  However, no data transmitted over the Internet or stored or maintained by us or our third party service providers can be 100% secure.  Therefore, we do not promise or guarantee, and you should not expect that your Information or private communications will always remain private or secure.  We do not guarantee that your Information will not be misused by third parties.  We are not responsible for the circumvention of any privacy settings or security features.  You agree that we will not have any liability for misuse, access, acquisition, deletion, or disclosure of your Information.

If you believe that your Information has been accessed or acquired by an unauthorized person, you should promptly contact us at [email protected] so that necessary measures can quickly be taken.


We will retain your Information for as long as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies.  We will retain and use your Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  We may delete certain records that contain Information you have submitted to us.  We are under no obligation to store such Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Information.



A.  Marketing Communication

If you do not want to receive marketing and promotional emails from us, you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications or see how to Contact Us below for more information. 

B.  Text Messages

You may sign up to receive text messages from HexClad or third party service providers on behalf of HexClad as part of the Messaging Program.  By signing up for text messaging services or otherwise opting in to receive text messages (opting in via short code or entering your phone number into an on-site collection widget), you agree that you have provided HexClad or its third party service providers with prior express written consent to be contacted by text message and that you agree to the Messaging Terms and Conditions and Messaging Privacy Policy. If you have opted into the Messaging Program you can expect to receive messages concerning marketing, promotion, payment, customer support, delivery (including order confirmations, tracking information, and shipping updated via email), other transactional-related messages, and sale of our products. Messages may include checkout reminders.

By providing prior express and/or prior express written consent, you agree to receive text messages under the Telephone Consumer Protection Act (“TCPA”) and related state laws, including by the use of an automatic telephone dialing system (“ATDS”) to deliver text messages to the mobile phone number which you provided to HexClad.  While you consent to receive messages sent using an ATDS (or “autodialer”), the foregoing shall not be interpreted to suggest or imply that any or all of HexClad mobile messages are sent using an autodialer.  We will use the Information provided by you in connection with the text messaging services in accordance with this Privacy Policy.  Your consent is not a condition of any purchase or use of our Services and your consent to be contacted as described is voluntary.   The number of text messages you receive may vary based upon the text messaging service(s) you sign up for.   Message and data rates may apply.

You may revoke your consent and opt out to discontinue text messages at any time.  If you no longer want to receive text messages from us, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from us.  You may receive an additional mobile message confirming your decision to opt out.  For more information, please see our Messaging Terms and Conditions.

C.. Opting Out of Direct Marketing by Third Parties.
To exercise choices regarding the marketing information you receive, you may also review the following links:


    Residents of certain U.S. states may have rights and choices regarding their Information.  To the extent any data protection law applies to our collection of your Information, this supplemental section of our Privacy Policy outlines the individual rights you may be entitled to and how to exercise those rights. 

    Depending on where you live and subject to certain exceptions, you may have some or all of the following rights.

    • Right to Know and Access. You may have the right to request that we confirm whether we process your Information, and to request information about our collection and use of your Information, including whether we sell or share your Information.  You also have the right to request access to Information we may process about you. 
    • Right to Data Portability. Where the processing is carried out by automated means, and subject to certain exceptions, you may have the right to request and obtain a copy of your Information that you previously provided to us in a portable format.  In addition, to the extent technically feasible, you may have the right to obtain your Information in a readily usable format that allows you to transmit the Information to another data controller without hindrance.
    • Right to request Correction of Inaccurate Information. To the extent that we may maintain inaccurate Information, you may have the right to request that we correct such inaccurate Information, taking into account the nature of the Information and the purposes of the processing of the Information. 
    • Right to Request Deletion. You may have the right to request that we delete certain Information or records provided by or obtained about you, with certain exceptions and limitations as allowed under law. 
    • Right to Opt Out of the Sale and Sharing of Information. You may have the right to opt out of the processing of your Information for the purpose of selling or sharing of your Information for cross-context behavioral advertising.  To the extent that our use of certain online tracking technologies is deemed to be a “sale” or “sharing” under certain data protection laws, you may opt out of these online tracking technologies by submitting a request on our Your Privacy Choices
    • Right to Opt-Out of the use of Information for Targeted Advertising and Profiling. You may have the right to opt out of the processing of your Information for purposes of targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
    • Right to Limit Use and Disclosure of Sensitive Information. You may have the right to request that we limit the ways we use and disclose your sensitive Information to uses which are necessary for us to perform the Services, or deliver the goods reasonably expected by you, or and as authorized by law.  .  
    • Right to Non-Discrimination. You may have a right to not be discriminated against in the Services or quality of Services you receive from us for exercising your rights.  We will not discriminate against you for exercising any of your rights in this section including denying goods or Services, charging different prices or rates for goods or Services, or providing a different level of quality of goods and Services.  However, we may offer a different price, rate, level, quality, or selection of goods or Services, including offering goods or Services for no fee, if you have exercised your right to opt out or the offer is related to your voluntary participation in a bona fide loyalty, rewards, premium features, discounts, or club card program. 
    • Right to Disclosure of Direct Marketers. You may have a right to know the categories and names/addresses of third parties that have received Information for their direct marketing purposes upon simple request, and free of charge. 
    • Right to Appeal. You may have the right to appeal our denial of any request you make under this section.  To exercise your right to appeal, please submit an appeal request via [email protected].  Within the certain timeframe of receipt of your appeal, as proscribed by the applicable law we will inform you in writing of any action taken or not taken in response to your appeal, including a written explanation of the reasons for the decisions.  If we deny your appeal, you may contact the Attorney General or another authority which we will help you identify.

    To learn more about whether you are guaranteed certain rights, or to submit a request to exercise your rights, please contact us using any of the methods in the Contact Us section.


    The HexClad Refer a Friend Program is a voluntary loyalty and referral program.  You can opt-in to the Refer a Friend Program by registering for an account online, signing up through our Website, email, or text message, or using a discount code/link posted on social media, and you may opt-out at any time.  To opt-out of the Refer a Friend Program, contact us at any time by emailing [email protected].  Please note that if you request deletion of part or all your Information, that could affect your ability to qualify for the discount.

    You may receive a financial incentive in the form of a discount code received via email, SMS, or social media, free product, promotions, or other similar reward that will be sent to you.  The categories of Information required for us to provide the Financial Incentives include contact information including email address and phone number.  In order to provide you with the Rewards described above, HexClad will use the Information you provide to us including your name, username, email address, phone number, and purchase history to provide you with the Rewards described above, facilitate your membership in the [Refer a Friend Program, and communicate with you to provide information you request or other information relevant to your membership.

    The Rewards that HexClad provides to Refer a Friend Program members are reasonably related to the value of the data you provide to us.  While we do not calculate the monetary value of the data that you provide, it is valuable to us because it allows us to further our relationship with you, to understand your preferences based on your purchasing history so that we can suggest products that will be useful to you, and reward and thank our loyal customers for patronizing our business.  Any value varies depending on the purchases each Refer a Friend Program member makes, the Rewards they take advantage of, and many other factors.

    Some restrictions apply. Please see the Refer a Friend Program rules for more information, which are available online.


    To exercise any of the rights described above, please submit a verifiable consumer request to us via the methods described below.  The verifiable consumer request must:

    • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Information, or an authorized representative; and
    • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

    To help protect your privacy and maintain security, if you request access to or deletion of your Information, we will take steps and may require you to provide certain information to verify your identity before granting you access to your Information or complying with your request.  In addition, if you ask us to provide you with specific pieces of Information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose Information is the subject of the request. 

    If permitted by the applicable data protection law, you may use an authorized agent to submit requests on your behalf provided that the authorized agent is a natural person or a business entity that you have authorized to act on your behalf.  If you use an authorized agent, we will require: (1) proof of written permission for the authorized agent to make requests on your behalf, and identity verification from you; or (2) proof of power of attorney pursuant under applicable law.  Only you or your authorized agent may make a verifiable consumer request related to your Information.  We may deny a request from an authorized agent that does not submit proper verification proof.  You may also make a verifiable consumer request on behalf of your minor child.  


    Email us:  [email protected] 

    Call us:  (877) 838-3868

    Write us: HexClad Cookware, 500 S Anderson St., Los Angeles, CA 90033

    Submit a data subject request on our Your Privacy Choices page.



    Our Services are targeted to individuals located inside and outside the United States, and we maintain significant operations in the United States.  As such, the Services collect Information and process and store that Information in databases located in the United States.  If you are visiting the Services from a country outside the United States, you should be aware that you may transfer personally identifiable Information about yourself to the United States, and that the data protection laws of the United States may not be as comprehensive as those in your own country.  By visiting the Services and submitting any personally identifiable Information you consent to the transfer of such personally identifiable Information to the United States.


    The Services are intended only for users over the age of sixteen (16).  If we become aware that a user is under sixteen (16) (or a higher age threshold where applicable) and has provided us with Information, we will take steps to comply with any applicable legal requirement to remove such Information.  Contact us if you believe that we have mistakenly or unintentionally collected Information from a child under the age of sixteen (16).



    Individuals with disabilities who are unable to usefully access our Privacy Policy online may contact us to inquire how they can obtain a copy of our policy in another, more easily readable format.


    We do not support “Do Not Track.”  Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.  You can enable or disable “Do Not Track” by visiting the “Preferences” or “Settings” page of your web browser.  Do Not Track is different from Global Privacy Controls (“GPC”), which may notify websites of consumers’ privacy preferences regarding the sale or sharing of Information, or the use of sensitive personal Information.



    We reserve the right to change, modify or amend this Privacy Policy at any time to reflect changes in our products and service offerings, accommodate new technologies, regulatory requirements, or other purposes.  If we modify our Privacy Policy, we will update the “Effective Date” and such changes will be effective upon posting.  It is your obligation to check our current Privacy Policy for any changes.



    If you have any questions about this Privacy Policy or the Information we have collected about you, please contact us at the following:

    Email us:  [email protected] 

    Call us:  (877) 838-3868

    Write us: HexClad Cookware, 500 S Anderson St., Los Angeles, CA 90033



    Effective Date: April 17, 2024