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FREQUENTLY ASKED QUESTIONS (FAQ)

Your questions, answered.

Why are my pans sticking?

Sticking usually occurs because the heat is too high. LOW HEAT is key! HexClad technology allows our cookware to heat up faster and distribute heat more evenly than most cookware. We recommend cooking things like eggs on medium-low. Our pans do require just a little bit of oil since they are hybrid pans.

Don't forget to season your pans once before use!

Like most fine cookware, HexClad should be seasoned before its first use. You do not need to season your pans before every use.

Here’s how to season your pans properly:
  • Heat your pan to medium-low and spread 1 teaspoon of vegetable oil around the interior of the pan.
  • Leave the pan on the heat for 1-2 minutes.
  • Now you're ready to cook. Simple as that!

Over the first few weeks of use, your HexClad Hybrid cookware will perform better as it re-seasons from the fats in the food you are cooking. If you’re still experiencing sticking after owning the pans for an extended time, we recommend giving the pan a deep clean with a more abrasive sponge and then re-season the pan.

How to Season a Pan?

How can I remove stains?

Despite what the name implies, Stainless steel may stain. The good news, with HexClad staining is easy to remove. In fact, you can even use steel wool scouring pads and abrasive cleaners such as Bar Keepers Friend to help remove the stain. Using those paired with warm soapy water will get your pan back to new.

What level of heat should I use?

Our patented HexClad design allows heat to distribute faster and more evenly, which means you can cook at lower temperatures. We recommend that our customers start cooking at lower temperatures and increase if needed. You rarely need to cook on high heat with HexClad.

Can I use metal utensils?

Our pans are scratch-resistant, but it is important to note that anything can scratch, even a diamond. Metal spatulas, whisks, spoons, and other metal utensils are fine. Sharp utensils could leave a scratch. If this happens it is only cosmetic, and it will not affect the performance or safety of the cookware.

Will my HexClad pans Scratch?

Yes, even a diamond can scratch! Metal spatulas, whisks, spoons, and other metal utensils are fine, but sharp utensils could leave a scratch. If this happens it is only cosmetic, and it will not affect the performance or safety of the cookware.

What Does Your Lifetime Warranty Cover?

Our Lifetime Warranty does not apply to damage caused in a food service setting, abuse, misuse, or altering products. Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.

Our warranty is limited to consumers with proof of purchase. If the product was not purchased new from an authorized dealer, distributor, or representative of the manufacturer this warranty is null and void.

Liability under our warranty is limited to the repair or replacement of the defective product at the manufacturer’s sole option. The manufacturer is not liable for any incidental or consequential damages, whether direct or indirect.

Click this link if you have a claim.

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