Q: My pans are sticking! Why?
A: When sticking occurs its usually because the heat is too high. We recommend starting on medium-low heat with a little bit of oil as well. Our technology allows our cookware to heat up much faster so we find that customers are cooking on too high of heat. Also don't forget to season your pans once before use!
1. As with most fine cookware, HexClad cookware should be seasoned before first use. You do not need to season your pans before every use. To season your pans properly, first heat your pan to medium-low and spread 1 teaspoon of vegetable oil around the interior of the pan. Leave on heat for 1-2 minutes. Now you're ready to cook. Simple as that! Over the first few weeks of use, your HexClad Hybrid cookware will perform better and better as it re-seasons itself on its own from the fats in the food you are cooking.
2. LOW HEAT is key! Our technology allows our cookware to heat up much faster and distribute heat much more evenly than most cookware. Sticking almost always occurs when the heat is too high. We recommend cooking things like eggs on medium-low. Our pans do require just a little bit of oil since they are hybrid pans.
3. If you’re still experiencing sticking after owning the pans for an extended period of time, we recommend giving the pan a deep clean with a more abrasive sponge then re-seasoning.
Q: What is covered under my Lifetime Warranty?
A: Our Lifetime Warranty does not apply to damage caused in a food service setting, abuse, misuse or altering product. Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware. Our warranty is limited to consumers with proof of purchase. If the product was not purchased new from an authorized dealer, distributor or representative of the manufacturer this warranty is null and void. The manufacturer’s liability under our warranty is limited to the repair or replacement of the defective product at the manufacturer’s sole option. The manufacturer shall not be liable for any incidental or consequential damages, whether direct or indirect.
Q: Are your pans free of PTFE?
A: Our pans are PFOA free but contain some PTFE. PTFE is in over 95% of all nonstick cookware including our ceramic-based nonstick. PTFE is safe and inert. In fact, it is used in surgical matches meshes, dental implants and heart stents which are all implanted in the body. We do not use PFOA chemicals and other chemicals that gave many other nonstick pans a bad name. Why do we use some PTFE? Sadly, non-PTFE nonstick cookware does not work well for long periods of time. In fact, in our tests, the largest non-PTFE nonstick in the world only held up for 45 minutes of consecutive use.
Q: What is the nonstick material in your pans?
A: We use one of the highest grade Japanese ceramic non-stick coatings. It is infused with diamond dust to increase durability.
Q: Where are your pans manufactured?
A: HexClad products are designed at our headquarters in Los Angeles and manufactured in Asia. Our factory has the rare expertise needed to execute the complexities of our unparalleled, patented laser etching process. All HexClad products are backed by a lifetime warranty.
Q: My pans seem to be a bit stained after use. How can I get them out?
A: Some pan discoloration is normal with any cookware! For tougher stains, we recommend soaking your pans in warm soapy water for a few minutes. Depending on how tough the stain is, we recommend using Barkeepers friend or even stainless steel scouring pads to scrub off tough stains.
Q: Can I apply multiple coupon codes to my order?
A: No, only one coupon code can be applied per individual order.