When will my order ship?
Purchases made on HexClad.com will typically ship within 3-4 business days. Please note that you may not see movement right away once you receive your tracking number. Please allow 1 to 2 business days for the tracking information to be updated, as couriers continue to keep up with the extra holiday demand placed upon them by HexClad and other merchants.
What are important dates to know when ordering?
Getting your HexClad in time for the holidays is important to us. To ensure your order arrives in time for Thanksgiving please note the following dates your order must be placed by to ensure delivery:
- UPS Ground: 11/15
-UPS 3 Day Select: 11/16
-UPS 2 Day Air: 11/18
-UPS Next Day Air: 11/20
How long will it take for my order to arrive?
New orders placed on Hexclad.com are typically shipped out within 3-4 business days. Please see the shipping times below for the estimated time in transit for each shipping service. To check on the status of an order placed on Hexclad.com, we encourage you to click on the "View your order" button located in your order confirmation email.
Free Shipping: 5-7 business days
Shipping to HI or AK: 2-3 business days
Second Day Air: 2 business days
Next Day Air: 1 business day
What to know when you first get your HexClad delivered?
HexClad Cookware is different then just about any other cookware on the market. Checkout how to get the most out of your new cookware in 4 easy steps here: https://hexclad.com/pages/proper-care-and-use
Will my order arrive in one shipment?
Due to the nature of the items in most orders, you may receive some items in separate shipments. Please note that due to the utilization of different fulfillment warehouses and shipping logistics, these packages may arrive on different days and may sometimes arrive within 2-5 days of one another.
Can I use other discount codes on sale items?
No. Due to the discounted prices already offered during our Black Friday/ Cyber Monday sale, only one discount or offer can be applied to the purchase. The system does not support the stacking of multiple discounts or offers.
Does HexClad offer a price match policy?
While HexClad is pleased to offer a 14-day price match policy on most purchases made on HexClad.com, HexClad does not price-match Black Friday or Cyber Monday sales or offers. To learn more about our price match policy, please click here.
Do you offer an extended holiday returns window?
Yes! For your convenience, we offer an extended return window for the holidays. Items purchased on or after November 14th will have until January 15th to setup a return or exchange.
Is there a place I can find all Black Friday/ Cyber Monday offers?
With many of our best deals of the year taking place during our Black Friday/Cyber Monday Sale, we wanted to make it easy to find what you are searching for. For Cookware bundles/sets visit: https://hexclad.com/collections/bfcm-4 For individual items up to 50% off, visit: https://hexclad.com/collections/bfcm-collection