Lifetime Warranty Cookware
Learn how our lifetime warranty policy can keep your kitchen functioning from one meal to the next for years to come.
HexClad Lifetime Warranty Cookware Coverage
Created as cookware that lasts a lifetime, HexClad is committed to our state-of-the designs and materials that help make special meals and memories time and time again. Our lifetime warranty coverage ensures that your kitchen keeps functioning at its best, even if you notice damage to your most-used cooking equipment.
Whether you’re celebrating a special occasion or simply enjoying a home-cooked meal, we believe that your everyday cookware should always function safely and efficiently. Our lifetime pots and pans warranty gives you peace of mind that even with extended use, your favorite tools are protected.
What is covered under the lifetime warranty?
HexClad warranty can be activated to cover damage to cookware that is used in a typical household setting and cared for according to the instructions. HexClad will also replace cookware products that are found to be defective in material or workmanship.
Damage caused by misuse, through improper cleaning, negligence, modification, fire, theft, or use in a commercial establishment, is not covered.
What is not covered by the lifetime warranty?
Our lifetime warranty does not apply to damage caused in a food service setting, abuse, misuse or altering product. Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware, thus, is not included in our lifetime warranty program.
Our warranty is limited to consumers with proof of purchase. If the product was not purchased new from an authorized dealer, distributor or representative of the manufacturer this warranty is null and void.
The manufacturer’s liability under our warranty is limited to the repair or replacement of the defective product at the manufacturer’s sole option. The manufacturer shall not be liable for any incidental or consequential damages, whether direct or indirect.
Lifetime Warranty FAQs
While HexClad products are expertly designed with best-in-class materials, we choose to safeguard them with a lifetime warranty to keep your kitchen functioning at full throttle. Below, you’ll find some frequently asked questions regarding our lifetime warranty cookware.
What is the best lifetime warranty cookware?
HexClad cookware is a trusted source for home and professional cooks around the world. Our pots and pans are made to be durable and functional, allowing you to serve up your favorite dishes with ease and precision. That’s why we’re one of the best lifetime warranty cookware manufacturers.
What is the safest cookware to buy?
Our pans are designed to keep you, your family, and your food safe. We take the utmost precaution to ensure our materials and manufacturing processes are top of the line. HexClad is PFOA-free, dishwasher-safe, oven-safe to 500°F, induction-ready, scratch-resistant, and has stay-cool handles.
What is the warranty on HexClad cookware?
Our products are all protected by a lifetime warranty. Damaged or defective goods that meet our guidelines and are beyond regular wear and tear will be replaced as necessary.
How can I preserve the lifetime of my HexClad cookware?
With proper cleaning, care, and use, HexClad cookware can last an average of 20-30 years, making it the perfect foundation for your kitchen. To help ensure your cookware lasts a lifetime, follow the cleaning and care instructions provided.
Here are a few helpful tips to keep your HexClad pots and pans looking next to new:
- Season before first use: HexClad cookware, like most fine cookware, should be seasoned before use. To properly season your pans, first heat your pan to medium-low and coat the interior with 1 teaspoon of vegetable oil. Allow for 1-2 minutes on high heat. You're all set to cook now, it's that easy!
- HexClad pans are dishwasher safe, but most uses only require gentle cleaning with warm, soapy water and a sponge.
- To get rid of stains on the interior or exterior of your pan, you can use a more abrasive tool, like a steel wool sponge—HexClad cookware is safe to use with metal utensils.
- Use low heat: Unlike other cookware, our technology helps our cookware to heat up much faster and disperse heat much more evenly. When the heat is too strong, it almost always sticks, which can impact the shiny, clean look of your pan. Since our pans are hybrids, they just need a small amount of oil, so try not to overdo it!
How do I file a lifetime warranty claim for my HexClad cookware?
To activate your HexClad cookware warranty, you must provide the following information:
- Purchase date
- Purchase location
- Receipt or order number if available
You can activate your lifetime warranty by completing the warranty and replacement form below.
HexClad will replace any warrantied items that are found to be damaged or defective; however, the customer will be held responsible for return shipping fees.
Want to learn more about our lifetime warranty cookware? Visit our FAQ page for more information on our manufacturing and design process, cleaning guidelines, and more. For general questions, contact HexClad today.