Hexclad Lifetime Warranty

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  • Purchase Information


HexClad cookware is constructed with the finest quality materials for lasting performance. If service should be necessary please contact our customer care department at 1-800-970-0053 for instructions.You may then return the product properly packaged and postage prepaid along with your proof of purchase, name, address, telephone number and a description of the claimed defect. Any part or parts, which upon examination are found to be defective will be replaced with a similar product without charge during the warranty period.

Warranty does not apply to damage caused by commercial use, abuse, misuse or altering product. Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.

Warranty is limited to consumers with proof of purchase. If the product was not purchased new from an authorized dealer, distributor, or representative of the manufacturer this warranty is null and void.

The manufacturer’s liability under this warranty is limited to the repair or replacement of the defective product at the manufacturer’s sole option. The manufacturer shall not be liable for any incidental or consequential damages, whether direct or indirect.